Refund & Cancellation Policy
At AS Prime Service LLP, we are committed to delivering high-quality management and operational services across Hospitality Operations, Smart FMCG Store Management, and Cloud Kitchen solutions. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are handled.
1. Service-Based Engagements
AS Prime Service LLP primarily provides service-based solutions. Due to the nature of operational and management services, refunds are subject to the terms outlined in individual service agreements or contracts signed with clients.
Any advance payments made for consulting, operational setup, or management services are generally non-refundable once work has commenced.
Refund eligibility, if applicable, will be governed strictly by the agreed contractual terms.
2. Cancellation of Services
By the Client
Clients may request cancellation of services by providing written notice via email or official communication.
Cancellation terms, notice periods, and applicable charges will be as per the signed agreement.
Any work completed up to the cancellation date will be billed accordingly.
Operational transition support, if required, may incur additional charges.
By AS Prime Service LLP
We reserve the right to suspend or terminate services in cases of:
Breach of contractual terms
Non-payment of dues
Misuse of services
Legal or compliance violations
In such cases, refunds (if any) will be determined based on completed work and contractual obligations.
3. Advance Payments
Advance payments made for operational setup, staffing, procurement, or project implementation are typically allocated toward resource planning and deployment. Therefore:
Advances are generally non-refundable once resources have been committed.
Partial refunds may be considered only if no work has commenced and subject to administrative deductions.
4. Cloud Kitchen & Catering Orders
For bulk food orders, cafeteria services, or event catering:
Cancellations must be made within the agreed notice period mentioned in the service agreement or quotation.
Short-notice cancellations may result in partial or full charges due to procurement and preparation costs already incurred.
5. Exceptional Circumstances
Refund requests under exceptional circumstances will be reviewed on a case-by-case basis. Any approved refund will be processed within 7–14 business days via the original payment method unless otherwise agreed.
